Is the customer always right? Geoff Paris, author of "More Sauce Madam?" gave readers of 'Hospitality Ireland" the benefit of his decades of experience in hotels, bars & restaurants to answer this tricky question. In his article he discusses the pet peeves of hotel and restaurant professionals, how to spot a potential complaining customer and how to deal effectively with a complaint. Interesting reading for anyone working in hospitality and for those of us who their customers! Click here to read the full article.
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