Geoffrey Paris article in 'Hospitality Ireland'

Is the customer always right? Geoff Paris, author of "More Sauce Madam?" gave readers of 'Hospitality Ireland" the benefit of his decades of experience in hotels, bars & restaurants to answer this tricky question. In his article he discusses the pet peeves of hotel and restaurant professionals, how to spot a potential complaining customer and how to deal effectively with a complaint. Interesting reading for anyone working in hospitality and for those of us who their customers! Click here to read the full article.

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